Deliveries And Returns
Once your order is received, as long as it is in stock, we will process it within 1-3 days. Sometimes we'll even get your order out the same day! Delivery of your chairs will be either by parcel with FedEx or by palletized freight courier. We are happy to accept returns and will gladly help with the process, full terms can be found here and on our Terms and Conditions page.
We can offer shipping to Mexico & Canada if you contact us for a custom quote.
The bulk of our deliveries are boxed and shipped by FedEx, we use either a home delivery service for residences or a ground service for business addresses. We aim to ship your product within 48 (business) hours from receiving your order, unless your product is out of stock, then an accurate back order time will be provided to you.
The usual FedEx service will not require a signature and can be arranged or re-arranged through ‘My FedEx’ on the FedEx website. Some areas (determined by FedEx) do require a signature and larger parcels that ship using the ground service may also require a signature. For the most part your parcel will ship using the ‘home delivery’ service which can also be scheduled on a Saturday and no extra fee!
Very large, fragile or heavy items, such as dining sets, most tables and some large lounge chairs are too bulky for FedEx and will be palletized before shipping. This means they will arrive with one of many freight business partners. Delivery is normally to the curb-side and a driver is not liable to help you unpack, take inside or install any furniture. In some areas we do offer extra services but they are subject to availability and not guaranteed. If you are unsure about your delivery or think you may require extra shipping services please enquire with our team.
As we have always done, we offer a no hassle 7 day return policy. This means customers can simply return unwanted items for a refund, though there will be a 20% restocking fee to cover the original shipping (which is only free to you!).
The return shipping fee is the responsibility of the customer as is any insurance on the returned item(s), we are happy to help you by providing pre-paid return shipping labels. This will allow you to take advantage of our discounted shipping rates with FedEx, this service is complimentary upon request and will charge only the actual cost of there will be no service fees (quotes are available via our customer service team). This service is currently not available to customers residing outside the USA.
Use of our returns service is not mandatory and customers are welcome to arrange their own shipping on returned items.
Packaging of the returned item(s) is the responsibility of the customer, items must be received in original packaging, brand new condition and fit for resale. With most chairs the packaging we use is more than adequate and many parts can be reused when returning.
Some of our products are fragile or damageable and great care is taken in our packaging process to ensure all out items arrive to your door in one piece. Any returned item will need to be packaged just as carefully to avoid being damaged during transit back to us, we do not take responsibility for damages incurred during return shipping. Partial or no credit/refund may be given for any returns that are damaged due to improper packaging. As always, if you need any help or advice with re-packing and returns, our highly trained team will be happy to help!